The dealership operating system owners, GMs, and sales managers actually use

DMS Complete is a multi-tenant dealer management system: one Live Admin for the lot, the parts counter, the shop, F&I, wholesale partners, and the public website customers already search. Built for independent rooftops and groups — with Canadian tax, Transport Canada recalls, and Saskatchewan-style bills of sale in the workflow, not bolted on later.

Dealership owners & GMs

Unit cost, repair cost, and sales cost on every listing. Profit that matches the bill of sale. Dashboards for inventory, parts, and service. Commission charts. Import/export. Support sessions so our team can help a rooftop without sharing the owner password.

Sales managers & F&I

Quotes with versions, deposits, and convert-to-BOS. Co-applicant on the sale. Tax chart (GST/PST/HST flags per line). Buy Here Pay Here amortize, receipts, and principal & interest reports. Financing applications from the public site land in the same CRM.

Salespeople

Fast listings (VIN decode, plate photo, banners, safety inspected). Save & view the unit as it appears on the website. Inquiries from Ask AI and contact forms in an Outlook-style mailbox. Reminders that email the assignee, not the customer by accident.

Service & parts managers

Work orders on stock or customer vehicles, tech week scheduler, WO invoices, parts invoices that issue QOH, POs and specials, AI parts lookup and diagnostics, Transport Canada recall checks on the unit and the customer car.

Inventory & sales

• Categories: car, ag, RV, HD truck, marine, motorsport, trailer, airplane, other
• Flags that match how a lot actually merchandises: featured, special, bargain, coming soon, deal pending, wholesale, rental, safety inspected, custom banner
• Unit / repairs / sales cost sheet and printable Unit Cost Sheet + stock sheet
• Bills of sale with letterhead, tax chart, extra lines, PDF, SK BOS v6 in Form Builder
• Quotes: version, void, reopen, convert to BOS or work order

Buy Here Pay Here & financing

• Loan calculator, payment tracker, payment receipts (principal vs interest vs remaining)
• Principal & interest reports by day, week, month, or custom range
• Public financing applications with optional payment fields on the listing
• Sales commission = base × rate using BOS money fields plus deal economics

Parts counter & service shop

• Parts catalog (brand / type / category / sub-category), QOH that can go negative so a count error never blocks a ticket
• Parts invoices, special orders, vendor POs with receive events
• Work orders tied to a listing or a customer vehicle — never both, never the wrong rooftop
• Labour catalog (importable inspection checklist), technicians, WO invoices, service quotes customers can accept from a link
• Scheduler: test-drive and service, week view by technician, daily scheduled-RO report

Wholesale & dealer groups

• Company → many rooftops; wholesale flag per company
• Dealer networks (DoA groups): network inventory at public price, share desk with margin splits
• In-app toast when a partner rooftop lists a unit — no cost leaked to the network view

Public dealer websites & AI

• Multipage sites from professional templates; inventory and parts catalogues; listing detail with finance calculator
• Sales / service / parts chat widgets — lead capture first, then streaming chat that becomes a CRM inquiry
• Website CMS, heroes, Form Builder with PDF field mapping, attachments on BOS/quote/rental/PO/WO

Reports, imports, accounting

• Report builder writes a real file you can keep
• CSV import + schedules (listings with images in one pass)
• QuickBooks Online, SMTP2GO email, Stripe onboarding, Transport Canada recalls, VIN decode

Super Admin runs companies, dealers, associations, pricing, and support. Association portals get members, messages, statistics, and their own site. Your sales floor never logs into that control plane — they live in Live Admin.